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I've used autodoc loads, and had the same issue with slow delivery and parts being exchanged (it was cheap shite parts for my old astra so I wasn't fussed when they were swapped). Although I just ordered a new thermostat for the E46 from them specifically to get a Febi Bilstein one - if they'd swapped that out I would have been pissed.
I have to admit, from my experience, most motor factors are a complete pain in the arse.
Currently chasing a refund from Online Automotive.
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If autodoc sent you the incorrect items, why are you paying postage back?
Take it up with your credit card if autodoc aren't being forth coming.
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Autodoc and another 2 websites all lead back to same company. Always been slow, I've always paid the £3 (?) for 'free' return postage. As often buy a stack of parts in one go for multiple cars, often something to send back that wasn't needed, system works OK mostly.
Had an issue when rebuilding a cyl head, needed valve stem guides, on that particular engine they are a slightly different size (volvo specced a larger ID than VW), had the right Volvo part number, and its corresponding VW part number (from an 80's performance variant that had the same part), ordered those, what turned up was the wrong ones (the common ones), sent them back, explained to the 9th degree how they were wrong. They sent out more wrong ones, and a third time, on the third time they refused to take them back, said it was the Volvo/VW factory database that was wrong and not them.
Got some from local TPS (VAG parts place) on the given part number, exactly right part turned up the next day. Price was substantially inflated though (and thats with a tps trade account, cash account or retail from a VW parts desk would have been offensive high), but got it sorted.
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Nef
lynx
BrickMan
@MrBaklava
A new set of fuel injectors just arrived from Autodoc.com, there were some issues - I'd advise people to avoid.
1) They have a UK website, but are actually based in Germany - the injectors took 12 days to arrive
2) They swapped out the OEM Magneti Marelli parts that I specifically ordered. for an upgraded read -cheap alternative (from a company which they just happen to own) without giving me any notice, whilst retaining the high price of the OEM parts.
3) I'm now stuck with postage costs to German for returning these bits, and their Customer service has been so slow that they haven't even confirmed the return is ok yet.
Shower of wankers - I found original parts posted from Doncaster at £3 cheaper in the end.