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  • Speaking in more general terms than profit/loss, if I were in the same position, I'd aim to encourage a community of cyclists around the bike shop, weekend/weeknight rides, accommodating for novices, be generally the best and most helpful shop going, nice place to be, get a good rep with local clubs. Hopefully word of mouth will then do some of the advertising for them. The shop I use is local to my work and the main 'sales' guy there is always the most friendly, helpful guy, happy to chat about bike stuff and generally a nice chap. Always happy to give them my trade.

  • In my experience, cycling club members are usually the tightest customers unfortunately, always after discounts, and far too 'clued up' from all the forums/internet research/cycling friends etc to take sound advice from lowly shop workers

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