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I’ve had a mare with refunds before but had
much more success getting a full refund through my credit card company.
seager-
Thankfully we're only talking about £25 so I wasn't too upset, more just the principle really.
So AE refunded 20% and today the seller has actually paypal'd me the remaining 30% so all good now I suppose.But the process is pretty off putting. Seems AE just decide what percentage they think is reasonable and you have to like it or lump it.
TotalShanner
It's aliexpress that offered 20%
Hardly ever use AE and the lay out of the website is messy and hard to navigate, but I've found an option to make an appeal on the 20% decision so will see how it goes.
The seller had been silent until the 20% was issued by AE but just had from them now offering to give back the remaining 30% via PayPal directly which seems slightly suspect.