How do you get folk not busting your ass with price match? Or 'loyal' customers not rocking up on internet specials or with Wiggle parts and expecting them fitting??
Bike shops in Australia were offering Wiggle related services like assembling your Wiggle sourced bike and fitting your Wiggle parts as a thing as they were already so dominant in the parts biz they didn't bother trying to sell pedals.
How do you get folk not busting your ass with price match? Or 'loyal' customers not rocking up on internet specials or with Wiggle parts and expecting them fitting??
Great customer service only goes so far