• any one have experience of refunds on aliexpress?

    Aliexpress is offering a 20% refund for a freehub that has ridiculously notchy bearings. I clicked the decline button and requested 50% to cover the cost of new bearings.
    Heard nothing back then today the 20% has automatically been issued without my approval.
    Is there a way to contact them to ask for more? None of the live chat options seem to work.

  • Is it Ali Express or the seller that have offered the 20%?

    AFAIK the way the dispute process works is that if the buyer and seller can't agree then Ali Express makes a ruling and their ruling is final.

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