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  • I ordered something online on Sunday morning, then realised I'd made a mistake and sent an email canceling. The seller has just said they are

    unable to cancel an order once it has been placed as this is sent to the suppliers for shipping in real time.

    Are there some sort of distance selling regs that allow me to get out of it?

    Any advice?

    Cheers.

    Edit: there's probably nothing wrong with the product, I just thought I was buying x10 the amount, which makes this an expensive mistake.

  • Are there some sort of distance selling regs that allow me to get out of it?

    Yes, but if there is nothing wrong with the product you'll have to send it back and pay the return shipping.

  • You might be able to refuse delivery. I'd tell the seller that you are planning on returning the item under the Consumer Contracts Regs and ask if you should refuse delivery.

    The seller has to refund the postage to you (if any). If their T&Cs state that you need to pay return postage then obviously you need to pay it. If it's silent on the matter then I believe (although not sure) the seller should be paying it (although whether that's fair given it's your mistake is down to you).

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