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Any ideas on what my options are?
I don’t know Aliexpress’ own policies, but I’d politely insist to the seller that it 100% wasn’t received, and ask that they contact the courier company for more specific info or to start a claim.
If you used PayPal, you might be protected. If you used a bank card, you’re almost definitely protected. Shouldn’t take much effort from you to successfully dispute a charge, just be sure to provide some screenshots of your due diligence to strengthen your case.
Eseman
I ordered something a while ago from Aliexpress and the tracking showed the item as delivered, but I never received it.
It is possible my kid hid it, but due to the box it would have come in it is more likely than not, to have been given by hand and one of us would have seen it.
The seller has just sent me a screenshot of my order above. So I have re-explained that I haven't received it.
Any ideas on what my options are?
It's not a huge amount of money, but I'd still like the product and paying twice for it is bullshit.