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Silver-fox
JWestland
The new biometrics "service" from home office.
Previously: post office (granted closed due to covid) £21 piss easy to get appointment.
Now Sophia steria. Expensive 0844 number. 45p on three we have no landline. No alternative.
£110! for appointments.
Online calendar only lets you pick one month in advance and booked out.
No chat option for appointments.
VoIP service we have doesn't support all 0844 numbers and theirs doesn't work.
Bunch of see you in Tuesdays, outsourcing at its worst, no competition and free tax money for shite service with huge end user fees 🤬