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Soul
Ha, I was working in the hoover call centre back then booking out the engineers, it was my Saturday job all throughout my GCSEs and A levels and it was an absolute shit show. The same parts always broke but none of the engineers would carry any parts. 90% of the calls were just people shouting at us because an engineer had turned up, knew instantly what was wrong said he didn't have the part and would have to order it which would always take 2 to 4 weeks.