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I certainly wouldn't have expected the seller to lose a single penny
This is naive. Would you have paid for their initial postage and time? The seller will always lose on a return.
miro_o-
I would have only expected the price of the item; not the postage; which is why I didn't want to be dishonest and say 'not as described'.
As for time, I think that's just part and parcel of selling on ebay. I've been selling on ebay for over 18 years and had to deal with a few similar situations and it's always served me well. As I say, I think any seller should strive to do right by a buyer and not take the attitude of 'you bought it, you're stuck with it'.
One guy bought some forks from me that didn't fit his bike (his mistake and he admitted it) I could have easily taken the same stance as my seller but I explained that the forks cost quite a lot to post and as long as he covered the postage costs I'd gladly have them back. I've always been able to reach amicable agreements with people in these circumstances.
We can argue the toss over who was right or wrong all day long; that's not why I posted here. I posted as a heads up that if anyone was intending to buy one of these for a DA crank to expect a mismatch. -
The seller will always lose on a return.
But presumably profit on a completed sale. Leaving aside whether Tekno is bound by distance selling regulations to accept returns just because the buyer doesn't like the look of the item once he has it in his hands to inspect, the small cost of accepting a no-fault return is a price he might choose to pay for the reputational benefit.
On balance, and for reasons unconnected with this thread, a reasonable person might conclude that Tekno is a bit of a prick, but he's certainly being given a run for his money if we're trying to conclude who is the bigger prick in this transaction.
Now I'm off to the Post office to send a replacement headset cover to somebody who measured wrong the first time 🙂
aniki
gbj_tester
I would never have expected it to be the same shape as the DA ring and I certainly wouldn't have expected the seller to lose a single penny but being unhappy with the mismatch I think is reasonable. I would have happily paid for return postage and was friendly in my request.
Unfortunately I shot myself in the foot by not saying 'not as described' because I knew this would be a stretch. It was more just 'this kind of thing bothers me; can I return it?' and just got a 'no returns' case closed response.