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I think that's the right decision. A huge chunk of the reason for going custom (bikes, guitars whatever) is the chat and dance and the experience of designing it alongside someone who knows what they're doing.
It's weird that the builder doesn't maximise that for his clients - maybe something's up with him, maybe lockdown affected or something. Hope you get your money back promptly.
christianSpaceman
Sent an email to cancel custom bass order :(
What a faff but the lack of communication just got the better of me finally. Fingers crossed he's quicker about refunding my money than he is about replying to emails.