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Look, all I'm saying is that yeah it's cool they apologised and all but I guess they've got a bit more to do before they win back people's trust. Think that's not totally unfair given the fact that the apology still tried to rationalise what they were doing, and given that a day beforehand they were deleting comments on the original post pretty much making the same complaint as us in the hope that nobody would kick off about it. Am I saying that they are therefore unforgivable or fundamentally bad? No, of course not, give them the chance to make it up. But also saying 'we fucked up' is kinda the bare minimum. Like reputation is more of a track record thing than it is admitting what you did was bad when enough people call it out. Other people seem to have good examples on this thread suggesting that it's part of a pattern rather than an isolated mistake. That information seems relevant. I genuinely do hope that they turn it around and make the effort to be a good business/employer and not just do the bare minimum they can get away with. But then again that's their business and not mine...
Enda-
+1 to what Enda nicely laid out above, only they’re more generous than I would be: where they say ‘rationalise’ I would substitute ‘excuse’. Even if they were committed to teaching kids work skills, which their advert clarified was not guaranteed, offering unpaid ‘internships’ for children to do manual labour is shameful.
Look, all I'm saying is that yeah it's cool they apologised and all but I guess they've got a bit more to do before they win back people's trust. Think that's not totally unfair given the fact that the apology still tried to rationalise what they were doing, and given that a day beforehand they were deleting comments on the original post pretty much making the same complaint as us in the hope that nobody would kick off about it. Am I saying that they are therefore unforgivable or fundamentally bad? No, of course not, give them the chance to make it up. But also saying 'we fucked up' is kinda the bare minimum. Like reputation is more of a track record thing than it is admitting what you did was bad when enough people call it out. Other people seem to have good examples on this thread suggesting that it's part of a pattern rather than an isolated mistake. That information seems relevant. I genuinely do hope that they turn it around and make the effort to be a good business/employer and not just do the bare minimum they can get away with. But then again that's their business and not mine...
Eseman
No! It's not all that matters! What matters is having a huge internet pile-on of self-righteous indignation that anyone could have done something ill-judged. What matters is that no apology is ever sufficient even if it uses the words "we fucked up". What matters is communicating how you always knew they were a wrong-un from some interaction you had a while ago or from some old instagram post!
(totally agree with @lynx though, if you can't pay a living wage, then your business model has no place in the modern world)