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Doing some research they at times offer a service where you can pay a refundable deposit so they will send the replacement before the warrantied machine has been returned. But stock issues at the moment mean this isn’t available. But they reckon to ship the replacement once the faulty one has been collected by the courier.
dancing james
hippy
djc
Mine was replaced pretty fast IIRC but I killed it before lockdown and before everyone had gone mental for indoor training and I live in London.