You are reading a single comment by @dancing james and its replies. Click here to read the full conversation.
  • How fast is their customer service ? Will they send me a replacement and collect the faulty one at the same time?

    Aren’t these questions for wahoo? 🤔

  • Was just wondering if people had experience. As an update, they will collect it next Monday and once it is recorded as being on its way back will send out a replacement, so might have one by next Friday.

  • Seems pretty reasonable. Good that they’re not making you wait until they’ve received it, taken it apart, ummed and erred etc.

  • I experienced resistance spikes, sometimes the resistance staying ridiculously high. Resetting the app (trainerroad) seems to work.
    It only happened a few times in my crap, outdated tablet, phone seems more stable. My kickr is ancient anyways, 2nd gen I think.

  • Mine was replaced pretty fast IIRC but I killed it before lockdown and before everyone had gone mental for indoor training and I live in London.

About