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Mr_Sworld
psg1ben
I have a question related to getting a plumber in and sorting some broken toilet stuff.
Our toilet needs some kind of simple repair done to it. Both the internal and external(street) stopcocks are faulty.
A plumber came around and said he can't repair the toilet or the internal stopcock as the water pressure is too high and would need it shutting off from the external stopcock in order to get anything done.
So, I called Thames Water who have said they they don't "legally" need to do anything as it's not a major emergency causing damage or a huge leak. They said that the plumber needs to either do what's called a clamp and freeze or fit an Aladdin valve to stop the water in order to sort out the internal stopcock (and other repairs)
Then, I got back on to the phone to the plumbers that had just left, explaining to them what Thames Water had said. They have said they'll call me back with some sort of reply by tomorrow afternoon.
So my understanding is that somewhere between the stopcock on the street and the internal one is where the temporary shut off should be?
Question is, should the plumber be doing this job or should Thames Water be fitting an up to date external stopcock like all of my neighbours have?