If it makes you feel any better this type of thing doesn’t only happen with small business’..... I had a similar situation when a customer sent me a brand new ‘ready to paint’ frame from a niche high end Italian brand. Bare in mind the customer had paid £4500 for this frame...
I'd be terrified to ride that, and livid. Wonky ass seatstay? Tyre rub on the bb shell? Badly ground down internal cable guide? Shite finish? More holes than a colander?
The right call I think.
If it makes you feel any better this type of thing doesn’t only happen with small business’..... I had a similar situation when a customer sent me a brand new ‘ready to paint’ frame from a niche high end Italian brand. Bare in mind the customer had paid £4500 for this frame...