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The right call I think.
If it makes you feel any better this type of thing doesn’t only happen with small business’..... I had a similar situation when a customer sent me a brand new ‘ready to paint’ frame from a niche high end Italian brand. Bare in mind the customer had paid £4500 for this frame...
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deleted
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I know it's the least of the worries there, but a Philips screw instead of an Allen head bolt on a £4.5k frame!?
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I'd be terrified to ride that, and livid. Wonky ass seatstay? Tyre rub on the bb shell? Badly ground down internal cable guide? Shite finish? More holes than a colander?
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niche high end Italian brand
Dov didnt sign the NDA?!
TotalShanner
monkdagola
amey
I have requested a return/refund.