• Yeah it's price, we're out of contract and really struggling to get a good offer from them. It's slowly creeping to £70/month. I've been onto retentions numerous times, and currently trying through their complaints department but they seem very reluctant to make a decent offer. My bargaining skills must be a bit rubbish. We've been with them since before they were Virgin so they probably know I can't really be bothered to switch.

  • To get a decent price from them I actually had to start the process of leaving. I then got the same price as a new joiner which I was fine with.

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