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To get a decent price from them I actually had to start the process of leaving. I then got the same price as a new joiner which I was fine with.
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I was with bt for almost a decade and had no communication with them apart from bills, no upgrade on my outdated router or anything. Just the same service with the price rising a little bit at the end of each contract, until it was getting to £70. It was only when I’d made the decision to leave that the retention team kicked in and even then it was still £20 more than the deal I got with zen. As @aggi you’ll only get decent offers if you’re willing to leave..
aggi
cornelius_blackfoot
@fettled_nuts
Yeah it's price, we're out of contract and really struggling to get a good offer from them. It's slowly creeping to £70/month. I've been onto retentions numerous times, and currently trying through their complaints department but they seem very reluctant to make a decent offer. My bargaining skills must be a bit rubbish. We've been with them since before they were Virgin so they probably know I can't really be bothered to switch.