• I'm trying to to move away from Virgin. What are my options for fibre (FTTP)? I'm looking at EE, BT, Vodafone and Zen. I've been with Virgin for years and it's alway been fairly stable so I'm quite worried about moving and ending up with a flakey service from a new provider. Does anyone have any experience with those providers above? Before researching this it was going to be a no brainer and go with Zen, but they're looking quite expensive and many of their recent reviews are surprisingly poor.

  • For full fiber, Hyperoptic have the best consumer reviews.

  • I'm with Zen, what's quite expensive? I've got their fibre 45mb plus landline for about £35 a month, which is less than the £70 BT were going to charge me for their fibre, after having been a customer for almost a decade. Service has been reliable, haven't had any issues in the 2+ yrs I've been with them.
    Have no issues, if I change from Zen, it'll probably be to hyperoptic, but that may have to wait until we buy a new place (they aren't currently laying any cable into my block of flats)

  • Why are you moving away from Virgin if it's been decent? Personally I find their product really good, customer service a bit shit (much better service through the forums than the phone though).

    I wouldn't move to another FTTP at the moment unless your current provider is not working, lots of install delays at the moment.

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