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aggi
thanks! just rang Zen and they said Openreach won't have appointments until late March/early April - but it sounded like that was fibre-specific.
I'm now getting confused as to whether if I opt for a non-fibre package, having phone lines (or at least a socket) means I can do some kind of plug-and-play self-setup or not.
Virgin's site says the property has had service before (but the agent wasn't sure and couldn't see the wall socket required for 'QuickStart') - and the house has been empty for a few months. So not sure if an engineer is required or not...