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thanks! just rang Zen and they said Openreach won't have appointments until late March/early April - but it sounded like that was fibre-specific.
I'm now getting confused as to whether if I opt for a non-fibre package, having phone lines (or at least a socket) means I can do some kind of plug-and-play self-setup or not.
Virgin's site says the property has had service before (but the agent wasn't sure and couldn't see the wall socket required for 'QuickStart') - and the house has been empty for a few months. So not sure if an engineer is required or not...
hvsds-
If you get non-fibre... you're going to be stuck in a contract and no fibre upgrade will come until you are out of contract.
You either need BT to step up and give fibre... and handle fighting with them for that.
Or you need Virgin to step up and ensure you have cable.If you have the option for fibre or cable, do not accept anything else... better to wait and be hotspotting for a while than find yourself on a crappy 10Mb *DSL connection and locked into a contract with no incentive for them to do the work to give you a better connection. They'll do it for customer acquisition, less motivated for customer retention.
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In my experience (with Virgin) you also couldn't trust what they were telling you. My installation was cancelled within 24 hours of the install date more than once so there was just no certainty over when it would be installed.
Velocio
aggi
A lot depends on whether you already have service to the property. Virgin for instance are very swift (often a self-install) if the property already has service but pissing ages (nearly two months from telling them I was moving to it being sorted of which a month and a bit was in the new place) if they need to sort out new wiring.