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Sounds like you've taken this personally, not sure why this offends you but I can assure you that they are incapable of dealing with MPF Drive e-assist.
I have used them as they were near my old work and I wanted to support a small independent bike shop. Hindsight is a beautfiful thing - yes, I should have cycled the extra few miles to London Green Cycles (a Douze dealer) to get it done.
As @VeloSurMer indicated, it is a job they should not have taken on and I am sure they have spent more time than they would have liked on not sorting out my lighting issues and stripping most of the lighting wiring while doing so, rendering unusable.
Both parties ended up disappointed - a simple "no we do not deal with MPF Drive" would have save everyone time & money.
I am going to leave this here - still not planning on leave reviews online - but please message me direct if it is still bothering you.
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Vince
You didn't only share your experience, you categorically stated they are incapable. That's not true. They're shit hot
Having run a small, service-led business I know how quickly one learns some customers aren't worth the hassle.
Did you purchase the e-assist and light from them? Were they new? Or turn up with some junk and tell them to make it work?
I dare say they have more profitable work on. Not to mention fixing punctures on mobility scooters and sorting out local parents without 2 Bob to rub together with doner tyres etc.
Evans for you. Each to their own