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  • You didn't only share your experience, you categorically stated they are incapable. That's not true. They're shit hot

    Having run a small, service-led business I know how quickly one learns some customers aren't worth the hassle.

    Did you purchase the e-assist and light from them? Were they new? Or turn up with some junk and tell them to make it work?

    I dare say they have more profitable work on. Not to mention fixing punctures on mobility scooters and sorting out local parents without 2 Bob to rub together with doner tyres etc.

    Evans for you. Each to their own

  • I’m interested to hear the details on this, wondering why @Vince didn’t use his local Douze dealership?

    I think across the board this forum is pretty pro independent bike shops and I know the SBC guys are not only very knowledgeable but also supporters of the community and in general good guys (well everyone on their team I’ve met) so I’d be interested to hear the full facts.

    Potentially it’s a job they shouldn’t have taken on, our shop flat out refuses to work with anything other than Shimano or Bosch when it comes to electrical work because this is what we’ve been trained in and it’s also what is fitted to the brands we sell.

  • Potentially it’s a job they shouldn’t have taken on, our shop flat out refuses to work with anything other than Shimano or Bosch when it comes to electrical work because this is what we’ve been trained in and it’s also what is fitted to the brands we sell.

    My new shop only works on Bosch and Shimano as well, it's such a nice change from my last shop that installed and serviced all kinds of hub motor retrofit systems - too many things to remember/keep track of.

  • I think across the board this forum is pretty pro independent bike shops

    Maybe, but actually there's a lot of people here who won't use bike shops because they know what they're doing, and scoff at the idea of paying people to do it.

    Either way, it's a broad spectrum.

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