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You didn't only share your experience, you categorically stated they are incapable. That's not true. They're shit hot
Having run a small, service-led business I know how quickly one learns some customers aren't worth the hassle.
Did you purchase the e-assist and light from them? Were they new? Or turn up with some junk and tell them to make it work?
I dare say they have more profitable work on. Not to mention fixing punctures on mobility scooters and sorting out local parents without 2 Bob to rub together with doner tyres etc.
Evans for you. Each to their own
picco-
I’m interested to hear the details on this, wondering why @Vince didn’t use his local Douze dealership?
I think across the board this forum is pretty pro independent bike shops and I know the SBC guys are not only very knowledgeable but also supporters of the community and in general good guys (well everyone on their team I’ve met) so I’d be interested to hear the full facts.
Potentially it’s a job they shouldn’t have taken on, our shop flat out refuses to work with anything other than Shimano or Bosch when it comes to electrical work because this is what we’ve been trained in and it’s also what is fitted to the brands we sell.
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Sounds like you've taken this personally, not sure why this offends you but I can assure you that they are incapable of dealing with MPF Drive e-assist.
I have used them as they were near my old work and I wanted to support a small independent bike shop. Hindsight is a beautfiful thing - yes, I should have cycled the extra few miles to London Green Cycles (a Douze dealer) to get it done.
As @VeloSurMer indicated, it is a job they should not have taken on and I am sure they have spent more time than they would have liked on not sorting out my lighting issues and stripping most of the lighting wiring while doing so, rendering unusable.
Both parties ended up disappointed - a simple "no we do not deal with MPF Drive" would have save everyone time & money.
I am going to leave this here - still not planning on leave reviews online - but please message me direct if it is still bothering you.
VeloSurMer
Vince
My feedback is based on personal experience.
I've mentioned it to them at the time and have not left any reviews on Google or similar.
I am sure they can read the manual and put a round peg in a round hole for a brand new £5k e-bike but then again so can bike techs at Evans.
I am not trying to get into a keyboard battle - simply sharing personal feedback.