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  • If the item is worth more than £135 then nothing has changed for imports from outside the EU. They send the item without charging any taxes (VAT and import duties) and you pay those on receipt. It’s possible that the company is confused about the changes, not a surprise really, or the item is worth less than £135 in which case they have to register for VAT in Britain, collect it and pass it onto HMRC - which is where the problem arises. I’m not a trader myself but that’s the situation as I understand it, but I stand to be corrected.

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