-
nothing has changed for imports from outside the EU
I don’t think this is correct. All imports to the uk have to have the VAT charged up front by the seller now and the seller has to pay HMRC £1000 upfront for the privilege of doing that.
-
or the item is worth less than £135 in which case they have to register for VAT in Britain, collect it and pass it onto HMRC - which is where the problem arises
@platypus Maybe gift is the best option after all?
If the item is worth more than £135 then nothing has changed for imports from outside the EU. They send the item without charging any taxes (VAT and import duties) and you pay those on receipt. It’s possible that the company is confused about the changes, not a surprise really, or the item is worth less than £135 in which case they have to register for VAT in Britain, collect it and pass it onto HMRC - which is where the problem arises. I’m not a trader myself but that’s the situation as I understand it, but I stand to be corrected.