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I would expect your respective leases / titles to each contain a right of access onto the other’s property for the purpose of maintaining one’s own.
So you could just ask if they have a spare key.If you have really nice neighbours you could each swap keys anyway, in case they get a burst pipe or something.
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The leases do have that... but we don't possess keys for each others flat, and whilst we've both freely provided access to date, the fact that they are now a few hundred miles away and we are in lockdown is the complexity here. They thought they'd be back for Christmas but were caught out and didn't want to return to a tier 4 area.
There are no keys under a doormat.
The first hiccup... the radiator, despite being ordered a month ago apparently hasn't yet arrived at the shop who sold it to me. I took their guarantee of it being pre-Christmas with a grain of salt, but they basically fibbed and implied they had it in stock and in the shop and only when I asked about collection did it turn out that they didn't have it and needed to chase it down.
Other minor details being worked through:
And my downstairs neighbours wisely decamped to the North of England early December. But lockdown now keeps them there, plus they knew I was doing this work and I'm sure they just wish to avoid the noise. So what's the catch? Well I'm putting a new hole in my wall and aside from debris falling into their garden we'd need to put the little grills over the extractor hole, etc. We are considering a ladder down from the kitchen window to the garden and then shift it across so we can get back up... oh well.