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I’ve used that service twice and vaguely recall instigating the ticket via ‘my orders’ on the website, or at least having the items there was involved in some part of the process. Did you buy them online?
J0nathan-
Thanks, stupidly didn't even think to check online. Thought I'd got them from a shop. Submitted that request. They were bought in 2016 so will be impressed if that gets processed. Testament to the quality of the older Rapha stuff that they are still rideable after 4 years and many hours of abuse. Not sure my current ones will last that long.
KarlMarx
Like a dick, I slipped on some ice over Christmas and tore a hole in my (ancient) PT shorts. They were on the way out anyway, but does anyone know if there is an expiration on the repair service? They were bought in 2016. They would still be good for use on the turbo if so.