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Everything from every brand is taking an age to get sorted out, whereas before it might only be hours or days.
Heard the same about others using those hubs in cargo's, they work fine for a while then implode. I think for normal city use they are very very good, but making a huge that can take the punishment from a mid drive and a cargo combined is a tall order. Even Nexus 5, designed for mid drive daily abuse fail from time to time.
BrickMan
anyone on here have experience of Enviolo Harmony gearing? My first Enviolo hub lasted 6 months before sounding like a bucket of metal parts. The replacement - 6 months on & it randomly changes cadence, especially noticeable going uphill. Mechanic where I bought it thinks it isn't the hub, Enviolo have offered (another) replacement hub. All taking weeks to sort out, so very annoying