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Send them a headed letter requesting the goods to be returned, with a return shipping label (tracked) and that failure to do so will result in legal action.
Give them 30 days.
If they don’t return them send them a letter of intended legal action, 7 days to respond.
If they still dont return small claims.
PhilDAS
Fair point and I haven't made any threat or mention of police etc but have said that it "constitutes theft but appreciate it's a busy time of year so likely an oversight but now you're aware please pay."
I asked them to wait a number of days after the expected delivery date and actually a couple past RM timescale for being 'lost' and they were reasonable and a very frequent communicator throughout which probably made me more inclined to refund but of course get you're saying.
cheers for your input and all the best