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Try and keep it civil without threats. Most people will return the refund eventually. I don’t understand why you refunded just because delivery was late though. You can report to ActionFraud but they wont do anything
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If it is a matter of principle (hate the phrase but I get it) then as was said earlier in the thread go through money claims online (small claims court). Its relatively straightforward and you could get judgment in default, if they do not defend, or the court finds in your favour.
I would start with a suite of letters. First one should be a demand for £90 with increasing threat to take legal action culminating in a letter before action. If they continue to not pay/ignore then entertain the money claim though there is a cost to this.
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MicroDosed™
c4shr
@Pasty_Spumante
@PhilDAS @Coops
so, an update on my case where a buyer repeatedly albeit politely messaged the second the expected delivery date of the mobile phone I sold had passed. Anyway, I refunded their payment in full and within 48 hours delivery of the item, signed for and same addressee name, was confirmed (on a Sunday with RM?) so they have the phone and their money back. I've sent messages to their eBay (a business seller with a current listing) and a text/whatsapp to the phone number on one of their eBay listings (the message has been received and they have seen WhatsApp after I sent the message. I've since sent another message saying "sure you're busy but what you're have done constitutes theft however i'm sure this is an oversight on your part but now you've been made aware of it please pay for the item - sent personal payment details - or return the item....nothing
It's 'only' £90 but I can't really afford to lose it - although it wouldn't be crippling - but it's more the principle of the matter and that they were so prompt and conscientious in their correspondence up until the second I refunded the item....is this an actual scam do you reckon, seems weird, whereby they refuse delivery wait for refund then collect for example?
could/should I threaten to and then actually call 101 (non-emergency police)? Should I do this or do I just have to suck it up and accept that I made myself vulnerable by 'doing the right thing'?