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Could you find their business phone number and give them a call? A quick hello, this is P_S, sorry to chase but... It’s more difficult to turn down someone in person or over the phone than it is someone online. Plus you’d have better evidence that you’ve contacted them and they’ve no intention of paying you.
(Not legal advice) I agree with Phil. You refunded their money to cancel the sale, not to gift them the phone, so technically they have your phone. If you don’t get a response I’d go to the police and insist that they focus on the fact that you didn’t receive payment in exchange for the goods, and your efforts to recover them have gone unanswered by the ‘buyer’. Failing that, I’d take them to small claims court, they’d be stuffed. Edit- court would take time which I understand is short atm.
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Adhiero
I've done the first bit so fingers crossed - I've asked them for a personal payment and offered them 15% off to make up for the delay (in their messages they said they were hoping to have it by xmas which they now have); they can rightly assume I'm desperate and counting on them not being complete bell-ends. Trolling and cutting of my nose to spite my face isn't really my style (at least I try) but there account is business so if no luck maybe a christmas card to their business address and a couple of gentle 'could you contact me please' on any more public platforms might make encourage them to pay for it. No response as yet, whereas thet messaged back within minutes for all correspondence prior to refund/receipt.
cheers