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PhilDAS
Pasty_Spumante
Sold a mobile eBay posted promptly with Royal Mail signed for. Anyway was delayed and there was no tracking updates at all or location update possible when I spoke to a 'human' from Royal Mail 10 days after posting. Buyer was regularly in contact but polite and understanding and I refunded them in full 48 hours after the date at which RM said it would be classed as missing. Lo and behold it turned up and was signed for the next day (a Sunday) so they now have a full refund and the phone (I just checked on the off-chance and tracking shows it's been delivered with the same buyer name - they haven't got in contact). Is there anything more I can do than ask them to pay (will knock 20% for their inconvenienced the delay) for it? failing that I guess Royal Mail Claim?