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Definitely one of the challenges. We must have been lucky: due to inadvertent Covid fun we actually had a chance to meet 4 separate fitters who were all good (considerate, upfront about work, efficient), on top of which the head office team were excellent, with very organised “field management”. Worlds apart from Carpetright... terrible at carpets, no doubt even worse at windows...ahem.
lookitsluke
With the nationwide companies, they are only as good as their local fitters.
Everest (original and the phoenix Everest 2020 company) and Anglian have Facebook groups dedicated to their great work/service.