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Soul
Called up on Tuesday to book the E63 in for the start/stop issue to be diagnosed - lady on the phone says it will be 30 mins to half an hour and would I like 8 or 9am on Thursday.
I pick 8am, dropped the car off this morning.
First interaction with MB staff is a lady shouting "mileage! Precise mileage!", this turns out to mean "go back out to your car, read off the mileage to the individual mile and come back with this information please".
I get to the counter, the registration they have is wrong, as is the mobile phone number, but they have my email address and vehicle type. Close enough.
I ask whether I should wait, lady harrumphs and says "no, we need the vehicle until 5pm".
Why give me the 8-9 slot then?
Anyway, I'm walking home then. I stop midway to get a coffee and whilst I'm there receive a text "we will need your vehicle for two working days".
WTF?! They're diagnosing a fault, not rebuilding the gearbox.