What time is it? Watches and horology

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PawG in reply to @ejay2.0

I was hoping for a replacement. Do you think a refund is possible?

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leggy_blonde in reply to @PawG

Legally " only if repair or replacement:

is not possible
would be too expensive, given the nature of the product/defect
would be very inconvenient for the customer
cannot be completed by your business within a reasonable time"

However they might for goodwill purposes

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