Sent a derailleur up to Scotland on 1 December 1st class without tracking and the buyer has messaged to say it hasnt arrived. I've checked the receipt I was given for the box and it doesn't have a reference number. Are the Post Office likely to give me the reference number if I took my original receipt down to them? I know they generally don't do this.
If not I'm guessing that I have to just hope it turns up and if not then refund?
Sent a derailleur up to Scotland on 1 December 1st class without tracking and the buyer has messaged to say it hasnt arrived. I've checked the receipt I was given for the box and it doesn't have a reference number. Are the Post Office likely to give me the reference number if I took my original receipt down to them? I know they generally don't do this.
If not I'm guessing that I have to just hope it turns up and if not then refund?