I sent off a package tracked, insured, requiring a signature.
It's been marked as delivered, yet the buyer claims to have not received it and apparently the post office are showing that the package was certainly not signed for (I'm yet to pass by the post office to verify that).
So the buyer is making a claim for a reimbursement through ebay.
At this point I'm not sure where I stand but perhaps that'll clear up a little once I got to the post office (it's cold outside and I really can't be bothered :/ ).
Should I just accept the refund to the seller straight away via ebay and then deal with the post office? Or the contrary, the package was apparently delivered so I've upheld my part of the transation so do I need to respond at all?
This is ebay so the buyer is always right, I'm guessing there's no escaping having to refund.
I'm guessing at some point ebay/paypal will just pull the funds from your account regardless.
Push RM for proof of delivery. I wouldn't expect much luck from your actual post office. Contact them online or on the phone.
Ask the buyer to wait patiently whilst you check with RM
Do not accept the refund. Wait for this to play out. As others have said contact Paypal and then show them the proof of delivery. This happened recently to me and the post office delivered the parcel to the wrong address (no signature just dumped on the doorstep)
What's the standard process in this situation:
I sent off a package tracked, insured, requiring a signature.
It's been marked as delivered, yet the buyer claims to have not received it and apparently the post office are showing that the package was certainly not signed for (I'm yet to pass by the post office to verify that).
So the buyer is making a claim for a reimbursement through ebay.
At this point I'm not sure where I stand but perhaps that'll clear up a little once I got to the post office (it's cold outside and I really can't be bothered :/ ).
Should I just accept the refund to the seller straight away via ebay and then deal with the post office? Or the contrary, the package was apparently delivered so I've upheld my part of the transation so do I need to respond at all?
This is ebay so the buyer is always right, I'm guessing there's no escaping having to refund.