• Register a formal complaint with the insurer and give them a time frame in which to resolve it before he contacts the ombudsman.

    Maybe also search in this thread or the motorbike thread for that 3rd party company that handles insurance claims and bitch-slaps your insurance co. for you.

  • Yes, just got him to fire in a formal complaint, so hopefully that will help.

    Ah a third party could be interesting, he has a 4 week old son, so time poor, so if there was someone who could take some of this off his hands that would be handy.

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