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Sorry to hear about the crash. Unfortunately, it's generally a problem if police don't attend the scene of a personal injury collision. I don't think the Roadsafe mechanism is really set up to deal with actual crashes in which someone gets injured, more with close passes and the like. It may be too late now, but you may want to attend a police station to make a report that way. I don't know if that would work, though. Perhaps @Constable_Savage could comment if he knows what's best to do?
How is everyone getting on with response times at the moment? Has anyone heard back after the 10 working days mentioned on the met website?
I was walloped in a hit and run on the 23rd November. I reported it over the phone at the scene, and later completed an online submission that day when I got home from hospital with plenty of footage.
I haven't heard anything since, despite requests for an update. If I remember correctly the police have a limited amount of time to issue a notice of intended prosecution after the incident, is that right? Is it possible it's taking longer because I listed quite a lot of complaints eg. driver was (probably) speeding, ran a red light, hit me, failed to stop, vehicle did not have an MOT?