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JoeC
@fredtc
Probably borked - Sram don't do many spare parts for the shifter mechanism. That red bit looks broken (as you say). That's the bit that holds the gear cable in place
should look like this
That notched bit (02) should rotate when you move the paddle full in, and there should be a flappy bit (03) that catches and hold the gear in place. When you move the paddle half in (downshift) that flappy bit should lift and drop down one notch. Which part of that doesn't happen any more?