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Depends on the tenant I guess. I don't really want to be dealing with bullshit requests all the time but if I could get someone I trusted doing any work on the place, maybe there's less of an issue then? I've already got a job that takes up too much time, not sure I want to add more paperwork to my life. Maybe I'll just leave it as a very expensive London store room. :)
hippy
If you already own and have lived in the place, it's different story I think. You know it. Owning a share of freehold will reduce risks from that area. Most agents are terrible. The landlords in my block use agents but end up getting involved with many things or risk losing their tenants. Leaks, repairs, the lot. If you're prepared to be on the end of a phone and can do the paperwork, I would manage it yourself.