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Seems amazing the driver would steal it, DHL should be able to trace him immediately.
I wouldn't be surprised if they dropped it off back at the depot in a way that would make it get lost, to cover up for lying about the earlier delivery etc.
Either way, shitty situation, hope you get your money back soon.
I agree, he probably deliberately didn't scan it back in, but it's sat in a corner whilst he hopes the the situation will just go away and he won't have to explain that he lied about delivering it on the 25th.
I was trapped in a situation that just kept going round in circles - I call DHL customer service, they call the depot, depot manager tells them the parcel was delivered, customer service tell me that, I say "no, what happened was", customer service say "right, I've escalated to management" and absolutely nothing happens.
This was what happened every day since Wednesday the 25th, so today I reported it stolen to break out of this ridiculous cycle that was going nowhere.
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Dammit
Seems amazing the driver would steal it, DHL should be able to trace him immediately.
I wouldn't be surprised if they dropped it off back at the depot in a way that would make it get lost, to cover up for lying about the earlier delivery etc.
Either way, shitty situation, hope you get your money back soon.