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yeah, I'm slightly annoyed in myself at half knowing this was the case that they probably couldn't do the work but went with it anyway.
A mate who is a very good mechanic declined the opportunity to build wheels for me because he said he just doesn't do it often enough get as good as he would want to be at it and said it wouldn't be cost effective for him to try... I'll get one of you lot to build my next set! lockdown and locality is what got me this time...
mattyc
It's an incomplete change in the cycling market. When all wheels were built in the shop selling them, every bike shop had at least a half decent wheel builder on staff. Bike shops now continue to believe that they should offer that service, and try to do so without the volume of basic wheels passing through the shop which were the training ground for shop staff in the olden days. The smart thing to do would be to admit that they can't do it.