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I’m simplifying here but in my experience small time Trades people will not repair a boiler if it’s the actual boiler that’s stopped working rather than the controller, piping or valves that are connected to it.
Questions to ask will be
- do you have experience working on this make/model
- Do you carry parts, if not can you get parts today
If you strongly suspect it’s the boiler and not something connected to it then you might get more luck talking to the manufacturer and getting a repair through them.
- do you have experience working on this make/model
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I've dealt with a few (Full Flame and Rokas) who do repairs (not sure if they do South though).
Parts were fine with Full Flame (he carries a lot of Vailant parts) but with Rokas once he identified the problem he was having to call round local boiler supply places at 5pm on a Saturday which obviously didn't go well. He showed me what part was required though and I ordered it online.
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I don't know many engineers apart from the makers who stock lots of parts in there van especially when parts cam be hundreds of pounds.
We stock the common baxi parts in our van but work on all makes and models of boilers, I think people who expect small companies to stock parts and expect same day parts are delusional.
If anyone can recommend a boiler repair person in SE London who can look at and fix my boiler in the next day or so, CA. You let me know?