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I don't have enough experience, so I know that this is just piling on with internet diagnoses. Has he put the bridge in the right place - does the centreline of the slots he filed (halfway between the bass and treble e) line up with the centre line of the bridge (halfway beween the posts)?
Simplest explanation is probably the one he gave - still, I'm really sorry to hear about this. I'm fuming for you especially that it happened the guitar that it did, it's the kind of thing that should be treated with a bit of reverence by people that work on them.
Spoke to him this morning... His justification was a) he was only trying to do the right thing b) it's a mod that he has been using on his wraparounds after ten years of experience with them, it's a big improvement c) I hate to bother clients with every little decision on the job, sometimes it stalls the process, this way I can get a project further along even if it means I have to do extra work I don't charge the client for d) he was only trying to do the right thing...
Turns out he didn't measure the Mojoaxe bridge and just assumed it would be exactly the same as the generic one that was already on there... Fucking idiot... The holes didn't quite line up so I reckon that's why he's filed it, I think the rest of his story is bullshit and he's just trying to cover his arse...
I tore a strip off him in my best disappointed manager's voice, all above board, no raised voices... I think I'll put the old bridge back on, it sounded better anyway...
And I'll put the story up on insta but won't name and shame...