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We’ve got a similar plant (IKEA impulse purchase) it’s a ginseng right?
Ours did the same and I think it was in part under watering and part change of environment - they’re a bit fickle. The other problem is the branches are quite woody and once they lose the dense leaf, new growth tends to be sprawling offshoot branches which kinda ruins the shape.
It’s probably been about a year since ours shed its leaves, I repotted in bonsai soil and feed with bonsai liquid (just seems to be a seaweed mix) every couple of weeks. I soak mine knowing it will drain though, YMMV. Still building up the courage to go full bonsai.
Got this recently from a supermarket. Don't think I've overwatered it, but it just sheds leaves. Shall I repot in some bonsai soil? Not sure!
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