• Hi, I've had a similar issue in the past with both my Mac and iPhone.

    Are you using the most up to date OS? I believe the boxes are newer emojis which your OS doesn't recognise, especially given that it's after the words "glitter" and "Christmas" which have related emojis, and some keyboards can automatically add them in depending on the user's settings.

  • Hi and thanks - did need updating to Big Sur but sadly no images still. I'll just ask her to send screenshots /jpegs etc I think. Many thanks

About