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MicroDosed™-
Hmm, but what happens if the buyer then asks for a refund through eBay afterwards? I'd have to argue with eBay that I'd already done a refund and I'd rather not.
For future readers, after clicking through the "seller help" for 30 minutes I found this option: "The buyer asked to cancel the item(s) in this order" so I've done that.
frankenbike
I sold something on eBay and Royal Mail lost it. Royal Mail have refunded me for the value of the item. I now need to refund the buyer but I don't seem to have this option on my end and eBay says the buyer has to ask for it. Buyer says "it won't work" from his end and I should "just send it to his Paypal". I'm reluctant to do this in case he then initiates a refund through eBay and I have to refund him twice. How do I sort it out?