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NotThamesWater
The sellers of my house included the washing machine and drier and then their removal people put them deep in the van before they noticed. When we got the keys and found them missing we complained, via our lawyer, and the seller, also a lawyer, offered us £428 which he though was sufficient to buy a basic new washing machine and drier. Seemed reasonable.
Expecting there to be a washing machine we had offered our about 5 year old machine to the people buying our old house but they weren't interested so we had brought it with us and it was going to end up in the garage until I had a better idea. Still using it 10 years later.